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Some Commonly Encountered Problems When Seeking Medical Records


Posted on February 23, 2022
Some Commonly Encountered Problems When Seeking Medical Records

Chances are, you’re going to run into a situation where you’ll need to provide copies of your medical records. You may be getting a new doctor, seeing a specialist, filing a personal injury claim, or needing proof of immunization. Whatever the reason, Order Medical Records can help you get a copy of your medical records and other legal documents, such as a birth certificate.

The Health Information Portability Accountability Act (HIPAA), gives you the right to obtain a copy of your medical records as well as the copies of records belonging to your children, or any individuals for whom you serve as a guardian. Online Medical Records is here to help you exercise this right. If you’re experiencing problems obtaining your medical records, contact OMR through our website, or call us at 714 559-3071.

What if Your Doctor Fails to Provide You With Copies of Your Medical Records?

In most cases, your doctor will send you copies of your records within a few days of receiving your request. But what happens when you don’t receive them within a timely manner?

Under HIPAA rules, your physician is required to provide copies of your medical records within 30 of your request. They cannot deny you a copy of your records, even if you still owe them money for health services received. If you feel your doctor or other healthcare provider is deliberately withholding your medical records, you can file a HIPAA Privacy Rule Complaint with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights.

State laws may apply in your situation as well. For instance, Texas state law requires doctors to provide medical records within fifteen business days of a request.

Sometimes the problem is simply that you failed to follow the proper protocols for obtaining your records. Engaging the services of an experienced third-party provider like Order Medical Records can ensure your requests are properly filed. We will follow up with your physician if for some reason we are unable to obtain your records.

What Happens if Your Doctor Has Retired or Moved to Another Practice?

Sometimes the problem with getting your medical records is that the doctor has retired or relocated and you don’t know how to get in touch. In most cases, when you are a current, active patient, your doctor will notify you by mail of the change and inform you where you can obtain copies of your medical records.

However, if they’ve retired or relocated tracking down these records can be a challenge. There isn’t a central repository of medical records – that would make it too easy! You might have to do a little research. Contacting your state’s Medical Board’s Consumer Information Unit to obtain the physician’s address of record associated with his license is a great place to start.

Avoid Delays – Contact Online Medical Records Today

If you’re unsure of how to go about getting copies of your medical records, get in touch with Order Medical Records. Let us do the work! We have the experience and resources to track down all the medical records you require no matter where they may be located.

It’s easy to get started. Simply submit your request using our secure online order form. We’ll handle the rest. If we don’t hear back from your doctor, they’ll hear from us. We’ve helped thousands of clients all over the U.S. get the medical records they require, let us help you!

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